Frequently Asked Questions

Everything you need to know about brewing the perfect cup at home.

How long will it take for my order to arrive?

We process all orders within 24 hours. Domestic shipping typically takes 3-5 business days, while express options are available at checkout for next-day delivery.

What is your return policy on brewing equipment?

We offer a 30-day return policy on all unused equipment in its original packaging. Please note that for hygiene reasons, we cannot accept returns on opened bags of coffee beans.

Do you offer international shipping?

Yes, Alternative Brewing ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and order weight.

Are your coffee beans ethically sourced?

Absolutely. We partner exclusively with sustainable farms and cooperatives that ensure fair wages for farmers and environmentally friendly harvesting practices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

Since we aim to ship orders as fast as possible, please contact our support team within 1 hour of placement to make any changes or cancellations.